First a few words about the info that Club Directors can see in the history of an offer, delivered.
Which is info we get from our new email provider as of this season.
.
'delivered' means that our server was successful in delivering the email to the parent's email provider server.
But the parent's email provider might have decided to move that email into junk/spam.
Ask the parent if they have added the address offers@ntr.vstarvolleyball.com to their safe list or contacts.
Note that junk/spam is common but there could be other name depending on the email provider.
Note for Club directors, if you see delivered in the offer history, please don't keep re-sending to the same
address without asking the parent, if they have taken steps for safe list.
Happens when the domain part of the address is invalid, example varizon.net instead of verizon.net
Happens when the domain part of the address is invalid and the IP can not be found.
Happens when the domain part of the address is invalid, example varizon.net instead of verizon.net
When an email is sent to an invalid recipient for the first time, you receive the regular bounce back notification. Additionally, this recipient is added to our suppression database. In the case that you attempt to send an email to the same invalid recipient, our system holds it and prevents delivery for the reason provided: (Hard) - Recipient was internally suppressed. (Suppressed) If you can confirm that the rejected recipients (which got this response) are valid/active email accounts, you can provide them to us and we can remove them from the suppression list.
This occurs to prevent sending emails to risky email addresses, possible spam traps, and misspelled recipients. Our email provider uses a service Reputation Defender, and they have informed us that addresses that bounce with this reason can not be cleared. At this point, ask if the parent have another address they can use.
This typically occurs when an email is sent, but the recipient's email server cannot process it due to time constraints or other delivery issues. There could be a message timeout, a recipient server overload, spam filtering/blacklisting, temporary network issue, DNS issue like missing MX record, etc.
Our email provider servers are designed to queue undelivered emails BUT will resend them for some time. When the resending attempt is finished and the email is still undelivered, it will expire in the queue indicating "Message expired", but with no bounce reason since, kind of like a silent block.
variant of address not found
This means that the recipient domain does not have an MX record set which means that there is no active email service for it.